“Comfort” is an interesting word that we use a lot at Cambridge.  Since we are an HVAC company, it is usually in context with making sure the people in your industrial facility are breathing fresh, tempered air, or making sure that your employees in high-bay buildings aren’t freezing in the dead of winter. There’s also “comfort” in the realm of making sure your employees know that you’ve got their backs and have a genuine interest in their personal health and professional growth.  (see blogs on Dale Carnegie Leadership Training and Stretching Your Way to Workplace Safety to generate ideas of how to boost comfort both personally and professionally).
 

Still, most companies overlook the importance of physical employee comfort, and are losing real talent and real opportunity to grow with those employees when they leave to pursue a workplace that can meet and exceed their basic requirements of a healthy working environment.
 

Not convinced? Here are four reasons that we think will back us up.
 

Safety protocol alone is reason enough.

According to OSHA – your workers have the right to working conditions that do not pose a risk of serious harm.  The OSHA website starts with a dire warning: “The quality of indoor air inside … workplaces is important not only for workers' comfort but also for their health. Poor indoor air quality (IAQ) has been tied to symptoms like headaches, fatigue, trouble concentrating, and irritation of the eyes, nose, throat and lungs.” This safety protocol is actually far, far above a “comfort” suggestion – and could be downright dangerous if ignored.
 

And even though we could stop after the safety reason, here are three more reasons to consider:
 

You can’t exist without them.

Unless you are a completely automated company or self-employed, you depend on at least one employee to get your product or service sold, produced, billed, you name it. Employees know that they have employment options – especially in trade professions, where there is a serious labor shortage. Don’t doubt that even if an employee feels fairly compensated, they might still leave because of continuing discomfort in their workspace.
 


 

Continuous improvement falls apart when it’s not the priority.

Imagine a humid July day in a distribution facility, when you can’t imagine doing anything but cooling off. We spend a portion of every day identifying opportunities for lean improvement in our processes and workspaces, but even we know that these can fall by the wayside when it is just too hot or too cold.
 

They are your brand ambassadors.

Client services to your customer.

Seasoned laborers to new hires.

Any employee to the world on social media.

Your employees can and should be your biggest advocates, because they are treated right (and physical comfort plays a big role) and believe in your product or service. The opposite of these two things can destroy every sales opportunity on your books this year.

There are so many ways to make your team feel comfortable – and they deserve it, so make it a priority to figure out the right investment to provide them a workspace in which they can reach their full potential.

This blog was guest written by Meg Brown, Director of Human Resources at Cambridge Engineering.

At Cambridge we behave with unconditional love and high expectations while demonstrating care, courage, integrity and respect.  It isn’t always easy and sometimes can seem downright confusing!  As our CEO, John Kramer Jr., often reminds us – it is a journey and not a destination.  In my role as Human Resources Director I was curious what my department could do to help clarify what unconditional love and high expectations really means. 

Enter the Dale Carnegie course. 

I was invited to take the public Dale Carnegie Course last winter.  It wasn’t long before I began to see deep personal transformation - there’s magic in the simplicity of the Carnegie principles! We picked a principle or two to work on each week, giving it a try and reporting back on our progress.  That level of accountability and experimentation lead to bursts of growth for me and my classmates.   The simple and clear Carnegie principles and system of practice and accountability were exactly what we had been seeking to help us explain unconditional love and high expectations.   It didn’t take me long to find a way to bring it to my Cambridge teammates. 

We engaged Elizabeth Haberberger from Dale Carnegie St. Louis to help us create a custom course for 28 of our managers and team members.  The course took place over 2 months ending with a phenomenal graduation experience that I will remember for the rest of my career. 

In this course I witnessed my fellow Cambridge family members take risks, push past their fears and try something new.  And you know what – they knocked it out of the park every time!  It was amazing to hear them articulate their visions for their life – their WHOLE life – not just their work life.  The level of courage and openness in the class was unlike any training course I’ve ever experienced.

I’d encourage you to learn the Carnegie principles so that you can unlock your relationships and experience explosive personal growth.

We'd also like to extend our deepest thanks to the Dean Team of Ballwin for allowing us to use their amazing conference room for our off-site training!

The first stop on the International Lean tour leading up to the Global Lean Leadership Summit was at Seating Matters in Northern Ireland. Just an hour and a half drive from Belfast in Limavardy, this company is transforming the future of healthcare seating for elderly and disabled persons.

We could go on and on describing what we saw – from their Lean improvements to their company culture – but we figured we would show you instead!

Everyone is Measuring to Target

To make sure that the daily throughput is met – Seating Matters has implemented a series of checkpoints and signage to keep a live tabulation of progress to goal.

They Made the Morning Meeting their Own

One of the best approaches to Lean is making it your own – building on what you’ve seen work at other companies and adjusting it to meet your goals and to inspire your team members. Seating Matters does an incredible job of being transparent in their progress and giving everyone an opportunity to discuss any struggles or successes they are encountering.

Their Lean Improvements are Everywhere!

Why didn’t we think of these?

The Video Cameras turned on us!

We had such high praise to give to the Seating Matters team – make sure to check out the observations video that they made while we were there!